Unify every internal case in one flow
Standardize intake, labels, approvals, and messaging history so internal complaints never fall through.
Live demo
Try the real intake widget on this page.
siteKey: caseflow-official
Switch with the URL query ?site=...
Core capabilities for daily operations
Replace spreadsheets with a clear workflow and shared accountability.
Approval-ready workflow
Capture sign-offs and decisions without extra tools.
Labels and categories
Classify by site, issue type, or business unit.
Audit-ready records
Track who changed what and when.
Case-centered messaging
Keep handler conversations with the case.
Standard path from report to closure
Report with a web form
Ensure consistent intake and required fields.
Label and approve
Route, prioritize, and approve in the same place.
Share the history
Leave a complete trail to closure.
Choose cloud, on-prem, or hybrid
Match security policies without changing the workflow.
Cloud deployment
Compatible with Amplify, Heroku, and major cloud platforms.
On-prem deployment
Postgres + custom auth for internal hosting.
Hybrid deployment
Support hybrid operations across environments.
Security & governance
Align access controls and audit trails with policy.
Support
We run our support intake on CaseFlow too.
- Easy for users to share small insights (low friction)
- Easy to respond (history and context stay together)
- More chances to talk to customers (feedback, sales, ops)
- AI first response is optional (knowledge links / triage)
Our official front door embeds widget.js and creates cases in CaseFlow (feedback, sales, and support).
Plan the rollout with your team
Compare package options and finalize the deployment plan.